Digital Agent Services

Respond to customers accurately and instantly

With Digital Agent Services, improve the customer support experience, reduce costs to serve customers, respond instantly to mobile customers and gain from flexible, per-interaction pricing.

The Digital Agent Services offering provides a cognitive and smart chatbot, using artificial intelligence (AI) and natural language processing for an easy-to-understand interaction. Digital agent conversations are seamless — users start with the digital agent on their mobile device and move seamlessly over to their tablet or laptop.